Understand the need for using a structured process for solving problems and making decisions. Understand the advantages of a team approach to problem solving and decision making. Understand and be able to use the "Roadmap to Problem solving" Understand and be able to use the various tools for each sequential step in the "Roadmap of problem-solving" process. Brainstorming, Priority Worksheet, Goal-setting, Multi-voting, Data collection and related worksheets, Action Register and check sheets, Sampling, Data Analysis Understand and be able to use various tools to analyse causes. Ishikawa diagram, The 5 "Why" chart, - Cause and effect diagram and situation analysis Understand and be able to demonstrate various techniques in identifying solutions. Understand and be able to use various techniques to evaluate solutions. Compile criteria for evaluation, Use evaluation grid, Goal Statement and pros and cons analysis Understand and be able to use the process of solution verification. Understand and be able to demonstrate how to implement the solution using the RACI Matrix. Understand and be able to collect and monitor results. Any individual or members of problem solving- or project teams under the mentorship of a leader familiar with the techniques above. The programme is designed as a two-day session, but can be adjusted to suit specific needs. The participant centred workshop format uses interactive and experiential activities, including role plays, case studies, group discussions and lecturettes. The activities are designed to ensure both individual and group participation. For maximum effectiveness and interaction, the group size must be limited to no more than sixteen and not less than eight participants. English and / or Afrikaans

^ top of page

Tel: (021) 556 8112 | Cell: 083 629 7894 | E-mail: info@skillsafrica.comy

Copyright © 2002 Skills Dynamics Africa
Designed and hosted by Cape Web Design