To develop an understanding and ability to implement skills in the following areas of supervision:
	The job of a Supervisor Planning and Scheduling Delegation Leadership Motivation Control Job Instruction and Training Handling Grievances	Maintaining Discipline Project Management Managing Performance Dealing with "Technical" Problems Recruitment Employee Induction Conducting Meetings Leading in a Team Environment
	Click on the above links for more detail on individual modules
	The level of the programme can be adjusted to suit the client's needs, i.e. 1) Employees with potential, to be developed in accordance with a succession programme; 2) Newly appointed Supervisors and / or those who were never exposed to any formal training; 3) More experienced Supervisors who wants to improve their competence and hone their supervisory skills.
	Depending on the client's needs, modules may vary from half-day sessions to full-day sessions. Programmes may also be presented on a modular basis over a period of time.
	The participant centred workshop format uses interactive and experiential activities, including role-plays, case studies, group discussions and lecturettes. The activities are designed to ensure both individual and group participation.
	For maximum effectiveness and interaction, the group size must be limited to no more than fourteen participants.

Course Outcomes

The Job of a Supervisor

• To understand what and who the supervisor is
• To understand the different levels of people in the organization and their roles and responsibilities
• To understand that the supervisor's job consists of supervisory and technical activities and be able to separate the activities accordingly
• To understand the supervisor's responsibilities of planning, directing and controlling and how they should spend most of their supervisory time
• To understand the structure of a job description and the main advantages thereof
• To be able to write a supervisor's job description

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Delegation

• To understand what delegation is
• To explain the tasks of a supervisor's and identify which of the tasks can be delegated
• Understand the advantages and disadvantages of delegation
• Understand and explain the obstacles to delegation
• To identify activities which could be delegated
• To understand and be able to explain the levels of delegation
• To understand the skills needed for effective delegation
• To understand and be able to follow the steps of effective delegation during implementation
• To be able to conduct a delegation interview
• To be able to prepare a delegation plan

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Leadership

Refer : Leadership - The Challenge and Leadership - The Situational Approach

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Motivation

• Understand what is meant by the word motivation
• Understand human behaviour in terms of their needs
• Understand the concept of authority
• Understand that employees' motivation and performance is a product of the supervisor's style
• Understand how supervisors can influence the motivation of their employees
• Understand the impact of working conditions in the motivation of employees
• Understand and be able to list aspects of the job that impacts on an employee's motivation
• Identify work habits which will improve employee motivation

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Control

• Understand what control is
• Understand the concepts of control standards and control systems
• Understand the characteristics of a good control system
• Understand and be able to implement the steps in the control process
• Understand the concept and principles of quality control
• Understand the concept and principles of cost control

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On-the-job Instruction

• Understand what an instruction is and why it is important
• Explain the important aspects of a good instruction
• To understand why instructions fail
• To be able to plan an instruction by applying the guiding rules
• Understand the sequence of instruction (From sender to receiver)
• Understand the three objectives of an instruction
• To understand when an instruction should be put in writing
• Understand the importance of testing for understanding when giving instructions
• To understand and be able to implement the guidelines for giving clear instructions

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Training on the Job

• To understand the supervisor's responsibility for training in the organization
• Understand and be able to identify when training is necessary
• Understand the techniques and be able to identify training needs
• To be able to identify whether training is the correct solution
• To explain the advantages of on-the-job training
• To finalise a plan to train employees on the job
• To understand and to be able to conduct on-the-job training
• To understand and be able to implement follow up actions to the training intervention
• To be able to write a training objective
• To be able to complete a training worksheet

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Discipline

Refer : Industrial Relations for Supervisors

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Performance Management (Also refer Performance Management)

• To understand what performance standards are and why it is important
• To understand the features of a good standard and to be able to formulate a performance standard accordingly
• Understand how standards benefit the supervisor and the employee
• Understand and be able to list the areas of measurement that can be used to set performance standards
• To understand what a performance control is and why its necessary
• To explain the features of a good performance control
• To be able to explain and implement the basic steps in controlling work

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Meeting Skills

• Understand what a meeting is
• To be able to identify the necessity of a meeting
• Understand the different types of meetings
• To be able to prepare a meeting agenda and confirm the logistics
• Decide who should attend and define meeting roles and responsibilities
• Understand the meeting process and be able to perform the different roles
• Understand the principle of evaluating the effectiveness of a meeting
• Understand the factors which may negatively impact on the meeting process and be able to effectively deal with it

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