The what and the why of Mentoring and Coaching    The benefits of being a mentor and coach       Why managers avoid mentoring and coaching    Appropriate policies, strategic plans and      human resource development philosophy of      the organization, and    Characteristics of effective mentors and     coaches When should you Mentor, Coach and/or Counsel?    Work situations that may require mentoring,     coaching and / or counseling    Signs of performance- and attitude problems    Why employees don't get the job done Is Mentoring for you?    Your investment in mentoring    The empowering Mentor    Mentoring styles How can you give Effective Feedback?    Four types of feedback    How to give effective feedback    What behaviour do I ignore, reward or     punish? Develop a Mentor / Mentee Agreement    Develop an Individual Development Plan    Pitfalls to avoid    Guidelines for conducting a successful     mentoring and coaching session    What to do when all else fails This programme is aimed at providing appropriate theoretical and practical training interventions to enable individuals to effectively execute the activities related to Mentoring learners in the workplace. The programme is aligned with unit standard 117865, Assist and support learners to manage their learning experience (5 credits on NQF Level 4) Two days. The participant-centred workshop format uses interactive and experiential activities, including short lectures, group discussions, role plays and case studies. The activities are designed to ensure both individual and group participation with emphasis on practical application. For maximum effectiveness and interaction, the group size must be limited to not more than fourteen delegates. English and / or Afrikaans

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