Understand the characteristics of conflict. Understand and be able to analyse own strengths, weaknesses and competencies in resolving conflict. Understand the pivotal role of perceptions and prejudices in the process leading to conflict. Understand the importance and advantages of conflict in major personal change and social progress. Understand that conflict is a process consisting of several stages. Know and be able to use the skills and techniques required to facilitate effective conflict resolution. Understand and be able to use the functional strategies of dealing with conflict. All individuals, natural teams, project teams, supervisors, managers, shop stewards, community organizations, sport organizations, etc. The programme is designed as a full day session, but can be adjusted to suit specific needs. The participant centred workshop format uses interactive and experiential activities, including role plays, case studies, group discussions and lecturettes. The activities are designed to ensure both individual and group participation. For maximum effectiveness and interaction, the group size must be limited to not more than fourteen delegates. English and / or Afrikaans

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